Look for patterns
Note whether the leak appears after steady rain, wind-driven rain, snow melt, or only when water sits on the roof.
Drainage matters
Ponding water, clogged drains, low spots, and aging seams can all contribute to leaks on flat and low-slope roofs.
Keep records simple
Photos, room location, ceiling tile damage, and the timing of the leak can help the contractor understand the problem before visiting.
Need someone to look at it?
Send the town, what you noticed, and any safe photos. A clear first message helps the team understand whether you need a quick check, a repair, or a larger project quote.